ONLINE SHOPPING FAQS
We hope you're happy with your items, but if you don't love it, not to worry! You're not stuck with it!
Returns are accepted by MAIL within 14 days of the shipped date for your order.
Please note, online items may NOT be exchanged in our store location. You many drop off your item in the store, if you are nearby . However, our staff cannot issue a refund or store credit or even do an exchange for an in-store item. The refund can only be done via our online payment system.
To return your item(s), simply include a copy of your original purchase printout in the packaging.
Package securely, and use an insured mail service of your choice to:
1100 Lincoln Ave #140
San Jose, CA 95125
We recommend shipping with insurance and keeping your shipping receipts until your return is processed.
Shipping is not refundable.
missibiss.com is not responsible for missing, damaged, or packages lost in transit.
To save on shipping, you can return items from multiple orders together as long the corresponding receipt copy for each item is inside the package.
Do I have to pay the return shipping? Yes. Please use a traceable shipping carrier of your choice. Obtain a receipt for all shipments and keep it for your records.
How long does it take to get a refund?
After you have shipped your return, the time in transit back to IBISS is generally 3-7 business days. When we receive your return, we will process the return within 3 business days. Once your return has been processed and your refund issued, you will receive a return confirmation email. Online returns can only be issued to your original form of payment.
More return Information
1.We accept returns postmarked within 14 days from the date your package ships from us.
2.Returns must be received unworn, unwashed, and in new condition.
3.Earrings, Hats, Cosmetics, Intimates, Bodysuits, Tights, Jewelry item with tags removed and Final- Sale items may not be returned or exchanged.
4. Non-earring Jewelry, is returnable only with tags attached.
5. IN-STORE returns are not available for online items.
6.Items returned with makeup, deodorant, perfume, or signs of wear may be returned back to you.
If an item arrives to you damaged, please email us at email@example.com
-We reserve the right to reject any order.
-FREE SHIPPING through 12/31/15
- We now offer a gift-shipping option. Gift shipping has the same rules as basic shipping, however we will not include the price of goods on the invoice that the gift recipient receives.
-At present, we are only shipping to the 50 states within the US via USPS, FEDEX, or UPS.
-Items ship within 2 business days of order date, and should arrive between 5-7 business days. Cross-country shipping can take as long as 10 days. Shipping times are estimated and may vary due to promotions or holidays.
-International shipping is not available.
- Items ordered online may be picked up in our Willow Glen store location within 48 hours.
- Our online Fulfillment Center is located in San Jose, CA and we process all orders from there.
-Online orders are processed and shipped Monday thru Friday. We do not ship on Saturdays, Sundays or Holidays.
-We accept Visa, MC, AMEX, Discover
-We are required to charge 8.75% sales tax per California law.
-We reserve the right to refuse an order.
-Terms and conditions are subject to change without notice.
- We will update this page when Express Service shipping becomes available.
-While we do all that we can to ensure your shipment arrives on time, we cannot be held responsible for delays in delivery that are beyond our control such as weather.
· We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
· When ordering or registering from our site, as appropriate, you may be asked to enter your: name, email address, mailing address or credit card information.
· We use your information to process transactions: your information, whether public or private, will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent.
· We offer the use of a secure server. All supplied sensitive/credit information is transmitted via (SSL) technology and then encrypted in our Payment gateway providers only to be accessible by those authorized with special access rights to such systems, and are required to kept the information confidential. MissIbiss.com or Ibiss, Inc will NEVER ask for sensitive information, credit card numbers, etc., via email. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.
· We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
· Behavior equivalent to harassment in any form, including through the use of internet devices and applications such as email, chat, by use of abusive language is forbidden. Uploading, distributing or publishing anything that belongs to MissIbiss.com or Ibiss, Inc in a manner which is harmful, libelous, obscene, or threatening to our company is prohibited. Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden.
· The entire contents of this website, including trademarks, names, logos, graphics, button icons, digital downloads and service marks, are registered and unregistered trademarks of Ibiss, Inc. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission from us.
· This website is available for view 24 hours every day. However, if it does encounter downtime it is due to the loss of our server, and/or other technical issue. Furthermore, this site may also be unavailable if it is undergoing repair or maintenance.
· We have made every effort to show the product color as true as possible. Since every monitor screen shows colors differently, we cannot guarantee that the color you see is the accurate description of the product. Please email us for any further questions on product colors, size, design, etc.
· Ibiss, Inc is not responsible for any consequential damage that results from the use of this website, or the products that it sells even if our company has been advised of such damages.
· You agree to indemnify, defend, and hold harmless Ibiss,Inc, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
· Customers who sign up for our email list will receive notices of sales, new products or any other news related to Ibiss. Your email is not shared with third parties. We do not sell, rent, or share your email address with other companies or individuals.
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